Return

At DOMIRA, we want every purchase to be simple and stress-free. However, we do understand that sometimes a product might not be the right fit, or you may change your mind. That’s why we offer a 30-day return and exchange policy on all our products, giving you peace of mind with every purchase.

To start a return or exchange, simply follow the quick steps outlined below:

Summary of Return & Exchange Policy

Return & Exchange Window

You may return or exchange your items within 30 days of receiving your order. Requests made after this period cannot be accepted.

Conditions

For a return or exchange to be accepted, your item must meet the following requirements:

• The product must be unused and include all original components.

• It should be in its original packaging, complete with tags where applicable.

• Items must be in a re-saleable condition, with security seals intact if provided.

• Any free or promotional items included with your order must also be returned.

Proof of Purchase

When sending your item back, please include:

• A valid proof of purchase (such as order confirmation, email or invoice - required for all returns).

• Any complimentary items or bundles that were part of your order.

Items Not Eligible for Return or Exchange

Certain items may not qualify for return or exchange, including:

• Products that have been used, installed, or damaged after delivery.

• Items that are missing essential parts, manuals, or original packaging.

• Goods specifically marked as non-returnable at the time of purchase.

Step-by-Step Return Process

Step 1 – Contact Us

Get in touch with our customer support team within 30 days, providing your order details and the item you wish to return or exchange.

Step 2 – Prepare Your Item

Pack the item securely in its original packaging, ensuring all accessories, manuals, and free items are included.

Step 3 – Send or Arrange Collection

• If returning by post, use a reliable courier and keep your tracking number as proof.

• If DOMIRA is arranging a collection, our team will contact you to confirm a convenient date and time.

Step 4 – Item Inspection

Once the product is received, our quality team will carefully inspect it to ensure it meets the return/exchange conditions.

Step 5 – Refund Issued

If approved, your refund will be processed through your original payment method.

Refund Timelines

Refund processing times may vary depending on your payment method:

• Credit/Debit Card: Up to 5 working days.

• PayPal: Up to 30 days.

If DOMIRA arranges the collection, your refund will only be processed once the product is returned and approved.

Important Notes

• Refunds are issued for the product cost only and exclude any delivery charges (unless the return is due to a fault with the product).

• If an item is returned damaged, incomplete, or not in its original condition, DOMIRA reserves the right to reject the return/exchange or apply a partial refund.

Statutory Rights

This return/exchange policy does not affect your statutory rights under applicable consumer protection laws.

Shop With Confidence

At DOMIRA, your satisfaction is at the centre of what we do. Most of our products are covered by manufacturer warranties that last between 1 and 5 years, depending on the item. Warranty details can be found on each product page.

Our return/exchange policy is designed to give you peace of mind and to make sure shopping with us is always worry-free from start to finish.