Privacy Policy

Welcome to DOMIRA. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or shop on our website.

1. Who We Are and What We Do

DOMIRA (hereafter "we", "our") is the data controller responsible for your personal data. We use your information to facilitate order fulfilment, deliver tailored customer experiences, and comply with legal obligations.

2. What Data We Collect and Why

We collect the following categories of personal data:

1. Identity & Contact Information

Includes your name, delivery address, email, and phone number. This enables us to process your orders, communicate updates, and handle returns and support inquiries.

2. Payment Information

While we never store full card details, your payment is processed via secure providers (Stripe, PayPal), who comply with PCI DSS standards.

3. Usage & Technical Data

We may collect your IP address, browser type, device details, and pages viewed. This helps us improve our website and personalise your shopping experience.

4. Marketing Preference

If you opt in, we use your email to send you offers and updates. You can withdraw consent anytime.
Our Legal Bases for Processing:

Contractual necessity – to fulfil your purchase (e.g., delivery, returns).
Consent – for optional marketing communications.
Legitimate interest – for improving services, fraud prevention, and tailoring offers. We ensure these interests do not override your rights.

3. Cookies & Tracking Technologies

We use cookies and similar tools to remember your preferences, analyse website performance, and deliver relevant content. Non-essential cookies are used only with your consent in line with the e-Privacy Directive (PECR). You may manage cookie preferences via our Cookie Policy.

4. Who We Share Your Data With

We may share your data with:

Couriers – to deliver your orders.
Payment processors (e.g., Stripe, PayPal) – to securely handle payments.
Customer support tools – to respond effectively to queries.
Legal or regulatory bodies, if required by UK law.

We do not sell your data to third parties for marketing.

5. Keeping Your Data Safe

Your data is encrypted in transit using SSL/TLS, and our partners comply with GDPR and Data Protection Act 2018 standards. Access to your data is restricted to authorised personnel only.
We retain your data no longer than necessary—typically until you can no longer exercise your rights, or for tax and account-keeping purposes.

6. Your Rights Under UK Law

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Access your personal data
Rectify or erase it
Restrict or object to processing
Request data portability
Withdraw marketing consent
Lodge a complaint with the Information Commissioner’s Office (ICO) if needed.

To exercise these rights, please email info@domira.co.uk.

If we need to transfer your data outside the UK, it will only be to countries with equivalent data protections or via standard contractual clauses ensuring adequate safeguards.

8. Policy Updates

We may occasionally update this Policy to reflect legal requirements or improvements. Any changes will be posted here with an updated effective date. Continued use of our site implies acceptance of those changes.