FAQ's
How long does delivery take?
Most orders are dispatched within 24 hours (Monday to Friday). Standard UK delivery typically arrives within 2–3 working days.
Do you offer free delivery?
Yes, we offer free UK delivery on all orders.
How can I track my order?
Once your order has been dispatched, you'll receive a tracking number and tracking link via email.
Can I change or cancel my order after placing it?
If your order has not yet been processed or dispatched, we may be able to make changes. Please contact us as soon as possible and we'll do our best to help.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and other secure payment methods available at checkout.
Is it safe to shop on DOMIRA?
Yes. Our website uses secure SSL encryption to protect your personal and payment information during checkout.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, manage your details and earn rewards more easily.
What should I do if I haven't received my order confirmation email?
Please check your spam or junk folder first. If you still can't find it, contact our customer support team and we'll be happy to assist.
What is your returns policy?
We offer a 30-day returns period for eligible products. Items should be returned in their original condition and packaging where possible.
How do I return an item?
Simply contact our customer support team with your order number and reason for return, and we'll guide you through the process.
How long does it take to receive a refund?
Once your returned item has been received and inspected, refunds are usually processed within a few working days to the original payment method.
What if my item arrives damaged or faulty?
If your item arrives damaged, faulty or defective, please contact us within 48 hours of delivery and include photos where possible. We'll work quickly to resolve the issue.
What if I receive the wrong item?
If you've received an incorrect item, contact us and we'll arrange a replacement or suitable resolution as quickly as possible.
Do your products come with a guarantee?
Many of our products are backed by a product guarantee for additional peace of mind. Please refer to the individual product page for specific guarantee details.
Are your product images accurate?
We make every effort to ensure product images accurately represent the items you receive. However, slight colour variations may occur due to different screen settings.
What is the DOMIRA Rewards Club?
Our Rewards Club allows you to earn points on purchases and selected activities, which can then be redeemed on future orders.
How do I join the DOMIRA Rewards Club?
Simply create a DOMIRA account and you'll be able to start earning rewards.
Do I receive a welcome reward?
Yes. New customers receive £5 off orders over £20 when subscribing for the first time.
How do I earn rewards points?
You earn 10 points for every £1 spent on eligible purchases. Additional points can also be earned through selected promotional activities.
How many points do I need before I can redeem them?
You can start redeeming rewards once you have earned at least 100 points.
Can I earn points without making a purchase?
Yes. From time to time, you may be able to earn points through activities such as following our social media pages and engaging with the DOMIRA community.
Where can I view my rewards balance?
Simply log into your account to view your current points balance and available rewards.
How do I create a DOMIRA account?
Click the account icon on our website and follow the registration process. Creating an account is free and only takes a few minutes.
I forgot my password. What should I do?
Use the "Forgot Password" option on the login page and follow the instructions to reset your password.
How can I contact DOMIRA?
You can reach our customer support team via our Contact Us page or by emailing info@domira.co.uk.
How quickly will I receive a response?
We aim to respond to all customer enquiries within 1-2 business days.
