Return & Exchanges
At DOMIRA, we aim to make returns and exchanges straightforward, transparent, and fair. If something isn’t right, you can request a return, exchange, or cancellation in line with the policy below.
30-Day Returns Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return:
- Items must be unused, in original condition, and suitable for resale
- Returned in original packaging, including all components
- Accompanied by proof of purchase (order confirmation or receipt)
Returns that do not meet these conditions may be refused.
Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method
- Please allow 5–7 working days for the refund to appear
Returns that do not meet these conditions may be refused.
Exchanges
We offer exchanges on eligible items:
- Subject to stock availability
- If unavailable, we may offer a refund or alternative product
Exchanges follow the same approval process as returns.
Order Cancellation
If you need to cancel your order:
Before Dispatch
- Orders can be cancelled before dispatch for a full refund
After Delivery (Cooling-Off Period)
- If your order has already been dispatched, items must then be returned in line with our returns conditions
To request a cancellation, contact us as soon as possible with your order details.
How to Request a Return or Exchange
To start a return or exchange:
- Contact our support team with your order number
- Confirm the item(s) and reason for return
- Wait for approval and return instructions
Please do not send items back without approval, as this may delay or invalidate your return.
Return Shipping
- If an item arrives faulty, damaged, or incorrect, we’ll cover the return shipping costs. For change-of-mind returns, customers are kindly asked to arrange the return postage.
- We strongly recommend using a tracked service, as we cannot accept responsibility for lost returns
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect:
- Notify us within 48 hours of delivery
- Provide your order number and clear photos of the issue
We will priorities a replacement, exchange, or full refund where appropriate.
Conditions & Non-Returnable Items
Returns may not be accepted in the following cases:
- Items that have been used, assembled, or altered
- Items returned without original packaging or components
- Returns requested after the 30-day period
- Items damaged due to customer misuse or handling
- Any product clearly marked as non-returnable at purchase
- Any free gift or promotional item included with the order must also be returned alongside the main item.
We reserve the right to reject returns that do not meet these conditions.
